shipping & return policy

Thanks for checking us out.

If you have any questions not answered here, email us at craftilyco@outlook.com or message us here with the chat bubble at the bottom.

Order Processing Times:

Candles are handmade 1-3 days after ordering depending on order load and queue priority, and are sent out within 2-4 days of being completed and quality checked.

Shipping Rates:

We offer free shipping for every order, via USPS Ground Advantage.

If you would like to upgrade to USPS Priority, you get faster delivery and we bump your order to the front of the queue!

Free Shipping usually delivers your order in 5-8 business days.

Priority Express usually delivers your order in 2-4 business days.

International Shipping:

We currently do not offer international shipping, but is coming soon!

Local Delivery Options:

We currently do not offer local delivery/pick up.

Track Your Order:

Follow your candle every step of the way on our Track Order page, found here.

Refunds, Returns & Exchanges:

We're confident you'll love your handcrafted candle. But if not, we offer a quick and easy refund/return/exchange policy.

To begin your refund/return/exchange, please reach out to us to open a ticket within 30 days of order delivery.

We require your your items be shipped back in new/unused condition you received it.

If your item was damaged during shipment, a picture will do, and we will ship out a replacement immediately.

Once we accept your items, we will make and send you a new candle free of charge to you, within 1-3 days of return acceptance.

(This can be an identical item, any other items for the same total value or a full refund.)

Contact Us:

To message us directly from our site, use the chat bubble at the bottom left.

Or email us anytime at craftilyco@outlook.com for order support or help.